Professional Taxi Answering Service
In the fast-paced transportation industry, a missed call is a missed fare. MA Media & Marketing offers a specialized 24/7 answering service for taxi, limo, and transportation companies to ensure you capture every booking and provide exceptional customer service around the clock.
Our professional agents act as your virtual dispatchers, managing your calls efficiently so your drivers can stay on the road and your customers always have a reliable point of contact. We help you build a reputation for reliability and excellent service.
What We Do for Your Transportation Business
24/7 Call Answering & Dispatch
Never miss a ride request again. Our agents are available 24/7, including nights, weekends, and holidays, to answer calls and dispatch drivers according to your protocols.
Booking & Reservations
We handle immediate ride requests and advance bookings, entering all necessary information directly into your scheduling software to ensure a seamless operation.
Live Customer Service
Our agents provide fare estimates, answer questions about your service area, and handle customer inquiries, offering a professional and helpful voice for your company.
Driver & Fleet Communication
We act as a central hub, relaying important messages between drivers and passengers, providing updates on ETAs, and managing any on-the-road issues.
Payment Processing
Securely process payments over the phone for pre-booked rides, streamlining your cash flow and providing convenience for your customers.
Message Taking
For non-urgent matters or specific inquiries, we take detailed messages and deliver them to you instantly via email or SMS, so you can respond at your convenience.
Keep Your Business Moving, 24/7
Don't let missed calls drive your customers to competitors. Partner with MA Media & Marketing for a reliable, professional, and cost-effective taxi answering service. Contact us today to learn more.
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