HIPAA-Compliant Medical Answering Service
In the healthcare industry, every call is critical. A missed call can mean a lost patient or a delayed medical response. MA Media & Marketing provides a professional, compassionate, and fully HIPAA-compliant medical answering service designed for clinics, hospitals, and private practices.
Our highly trained agents understand the sensitive nature of medical calls and are equipped to handle patient inquiries with the urgency and confidentiality they require. We ensure your patients feel heard and cared for, even after hours.
What Our Medical Answering Service Offers
Compassionate & Trained Agents
Our agents undergo specialized training to handle medical calls with empathy and professionalism, ensuring your patients receive the best possible care.
Appointment Scheduling
We integrate directly with your EMR or scheduling software to manage appointments, cancellations, and confirmations, freeing up your front-desk staff.
HIPAA Compliant & Secure
We adhere to strict HIPAA protocols, utilizing secure messaging and encrypted systems to protect all patient health information (PHI).
24/7 After-Hours Support
Provide your patients with round-the-clock access to a live person for urgent matters, prescription refills, or general questions outside of office hours.
Urgent Call Dispatching
We follow your specific protocols to screen calls, identify emergencies, and dispatch urgent messages to the on-call physician or appropriate staff member immediately.
Patient Intake & Registration
Streamline your workflow by allowing our agents to handle new patient registrations and collect necessary information before their first visit.
Why Choose MA Media & Marketing for Your Practice?
Choosing the right answering service is crucial for patient trust and retention. We provide a reliable, secure, and professional extension of your practice, ensuring every patient feels valued and supported at all times. Let us handle your calls so you can focus on patient care.
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