info@mamediaandmarketing.com Office #2, 1st Floor,North Star Plaza, Rawalpindi

Privacy Policy

Last Updated: [Date]

1. Introduction

Welcome to MA Media & Marketing ("we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, mamediaandmarketing.com (the "Site"), and when we provide services to our business clients ("Clients").

This policy distinguishes between two types of data:

  • Controller Data: Information we collect for our own business purposes, such as from our Site visitors.
  • Processor Data: Information we process on behalf of our Clients as part of the services we provide to them.

2. Information We Collect

a. Information You Provide Directly to Us:

When you contact us through our Site, request a consultation, or communicate with us, we may collect personal information such as:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name and Job Title
  • Any other information you choose to provide in your communications.

b. Information We Collect Automatically:

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

  • IP Address
  • Browser Type and Version
  • Operating System
  • Pages Viewed and Links Clicked
  • Date and Time of Your Visit
  • Information collected through cookies and similar tracking technologies.

c. Information We Process on Behalf of Our Clients:

As a call center, we process personal information of our Clients' customers under their direction. Our Clients are the "data controllers." The types of information we process in this capacity may include:

  • Contact details (name, phone number, email, physical address)
  • Account or customer ID numbers
  • Call recordings, chat transcripts, and email correspondence
  • Transaction or support ticket history
  • Any other data our Clients instruct us to process to provide our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Our Services: To fulfill our contractual obligations to our Clients and provide them with the support services they have requested.
  • To Communicate with You: To respond to your inquiries, send you service-related information, and provide customer support.
  • For Marketing Purposes: To send you promotional materials about our services, with your consent where required by law. You may opt-out at any time.
  • To Improve Our Site and Services: To analyze usage trends, monitor the effectiveness of our Site, and improve user experience.
  • For Security and Compliance: To protect against fraud, comply with legal obligations, and enforce our terms of service.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

  • With Our Clients: Any information we process on behalf of a Client is shared with that Client.
  • With Service Providers: We may share information with third-party vendors and partners who perform services on our behalf, such as cloud hosting and software providers. These partners are contractually obligated to protect your data.
  • For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement robust technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and regular security training for our staff. However, no method of transmission over the Internet is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access, correct, or delete your personal information.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.

To exercise these rights for data we control (e.g., from our Site), please contact us using the details below. For data we process on behalf of our Clients, please direct your request to the respective Client (the data controller).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@mamediaandmarketing.com
  • Phone: (+92)315 5324 941
  • Address: Office #2, 1st Floor, North Star Plaza, Opposite NADRA Office, Murree Road, Rawalpindi